Leasing Center™
Leasing Center™ answers every call with the same skill and professionalism you'd expect from your leasing team. Backed by the Entrata platform, we set appointments, handle maintenance requests, and even follow up with prospects to keep them moving through the leasing process. Our people provide outstanding customer care and you'll gain the benefits of increased lead conversion and better reporting.
Request a demo or see the full list of features ▶
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We Follow Up
We answer 99% of calls. Our associates will also make follow up
calls to help move prospects through the application process.
Flexible Plan Options
Select your service according to your needs. We'll answer all calls, missed calls, or just after-hours calls.
Fast Response Rate
Incredibly responsive, with an average answer time of less than 15 seconds.
Full-Service Offering
We take rental applications, schedule appointments,
handle maintenance requests and answer resident questions.
Easy Service-Level Updates
A 24/7 hotline allows properties to update the Leasing Center with protocol changes or other important information.
Email Service
All incoming guest cards are redirected to the leasing center. Guest cards are responded to within 60 minutes, with prospects being both called and emailed.
Chat Service
Prospects and residents can communicate with Leasing Center with an all-hours chat service.
Call Tracking
Give property managers access to measure how employees are interacting with callers, where calls are coming from, who is calling, and more.
We had no idea we were missing this many calls. Since we began using Leasing Center, phone traffic has increased by 132 percent and qualified walk-in traffic has seen 55 percent improvement. We're amazed at the amount of leads it has produced.
Carmella Emory
Tristar Management, 5,588 units
Adding Leasing Center to our sites has stopped the cycle of missed calls and missed opportunities. Their agents are professional, provide excellent customer service and fill the gap when our agents are not available to answer the phone.
Brittany Peltola
Dominium Management Services, 18,963 units
We Take Care of Your Customers
Our personable associates take great care to
make sure that your residents and prospects
are given the best possible customer experience.
Ideal Location
Our leasing center is located in Provo, UT and offers many benefits unique to this area.
Unbeatable Service Level
Drawing on the strength of our streamlined platform, our service level, call time, and response rate are the best in the industry.
Exceptionally Trained Associates
We only recruit and hire individuals who have the right skills and experience to excel as virtual leasing agents.
Operating Manager
An experienced operating manager will get to know your unique requirements and will be available for input or discussion.
Entrata™ PaaS
Our Leasing Center team is backed by Entrata PaaS allowing access to all data and reporting, as well as any other tools necessary to communicate with your prospects and residents. Get the most out of LeasingCenter by pairing it with the following products:
Entrata™ Core ▶
Get robust accounting, purchasing, leasing and rents, and facilities management with the all-inclusive Entrata property management software.
Message Center™ ▶
Leasing Center employees are able to easily communicate with both prospective and current residents via email, text messaging and voice.
LeadManager ▶
Consolidate all your guest card traffic into one easy to use dashboard to increase lead conversion and maximize your lead pipeline.