Blog

Official insights and announcements from the people at Property Solutions


26
Feb 15

Reduce Risk With ResidentInsure: Webinar Recap

Posted by: Michelle Perroni | Category: Newsletters,Webinars

This week the Property Solutions team hosted a webinar to discuss ways properties can increase participation through enrollment tracking and educating residents. Bryce Abplanalp, Pierpont Management’s Chief Operations Officer, gave Pierpont’s perspective on the implementation, resident communication, and training associated with ResidentInsure. We also had Kelly Canepa, Property Solutions’ Product Executive, provide insights to upcoming product updates and background on industry growth.

 

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9
Feb 15

How to Promote Online Payments

Posted by: Property Solutions | Category: Newsletters

Promote online paymentsWhere’s your checkbook? Do you have it on you right now? Chances are pretty good these days that you don’t. Americans are writing fewer checks than ever, heavily preferring card transactions in person and online and digital payment options when available. As a result, more and more property management companies now offer online payment options for rent, applications, and other charges. But in an interesting wrinkle, many renters are still delivering a rent check to the leasing office like clockwork, on the first of every month. Where’s the disconnect?

 

Property Solutions’ ResidentPay team has been looking at ways to bridge that gap, and over the past few years we’ve turned up a number of factors that can help promote online payments so that residents are more likely to take advantage. One of the most noticeable differences come when properties offer a free ACH payment option (as opposed to having residents pay a convenience fee to use online payments). continue

9
Feb 15

How Well do your iPhone and Website Get Along?

Posted by: Property Solutions | Category: Newsletters

theme galleryWith the release of the iPhone6 and 6 Plus last year, and the subsequent sale of nearly 75 million of the latest device, the number of Apple device screen sizes that must be supported by websites and content delivery systems hit nearly a dozen. Add to that the growing scope of android devices, with new display technology, and you begin to see a clear source of pressure on content providers to offer websites and images that can step up and match the latest hardware.

 

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9
Feb 15

Entrata Student: Head of the Class

Posted by: Property Solutions | Category: Newsletters

student housing roommate matchingMaking the grade in student property management requires intelligence, dependability, and a knack for creative problem-solving. Managers must learn to navigate the expectations of student residents, parents, and the educational institution(s) served by their communities. However, a smart strategy and solid technology can make it that much easier for student housing professionals to ace any challenge that comes their way. That’s where Entrata Student comes in. continue

9
Feb 15

Calming Controlled Chaos with Entrata

Posted by: Property Solutions | Category: Newsletters

Princeton Properties logoThe Problem | Maniacal Multitasking in the Leasing Office
 

If multifamily apartment leasing had a middle name, it would be multitasking. So says Sarah Greenough, a leasing office veteran and now chief marketing officer for Lowell, Massachusetts-based Princeton Properties. Greenough calls multitasking the nature of the beast in high-touch leasing centers that involve hundreds of people and hundreds of things all going on at the same time.

 
“We all want to give 100 percent of our focus and attention to the customer, but our business is one of controlled chaos with the UPS guy trying to deliver packages, a resident coming in because they lost their cat, the phone is ringing and there is a prospect waiting for a tour,” Greenough says. “No one can sit at their desk and complete a single action item from start to finish—it’s simply not doable in this industry.”
 

To help identify areas where productivity and efficiency might be improved in the leasing office—specifically by adding technology solutions where available—Princeton initiated a time-in-motion study. For 17 days, nine employees at four different properties tracked their every move, paying particular attention to interruptions and the associated “switching costs” of dropping one thing in order to take care of something else.
 

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29
Jan 15

Maximizing Your Revenue: Webinar Recap

Posted by: Property Solutions | Category: Newsletters,Webinars

This week the Property Solutions team hosted a webinar to discuss how an effective utility management program can maximize revenue for companies. Jon Ford, Director of ResidentUtility, outlined ways to generate ancillary revenue and lower costs with utility management solutions like convergent billing, invoice processing, vacant cost recovery, and submetering. The final portion of the webinar was dedicated to a best practices discussion, and a product demo of the pre-bill and property meter health report.

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12
Jan 15

What a Resident is Worth

Posted by: Property Solutions | Category: Newsletters

ResidentPortal VideoA bird in the hand is worth two in the bush, so the old saying goes. Why anyone would want a bird in their hand may be in question, but it’s no question that you want residents happily occupying your units and, whenever possible, renewing their leases. With the average cost of unit turnover pushing $4,000 it’s easy to see why current residents are so valuable to property managers. continue

12
Jan 15

Maximizing Revenue in 2015

Posted by: Property Solutions | Category: Newsletters

Maximizing revenueIf your New Year’s resolutions include goals to save money and reduce stress, you’ve got company. Both goals are popular year after year because they are key to our well-being, both personally and professionally. Applying these goals in the workplace is a worthy endeavor and, thankfully, there are now more tools than ever to help multifamily professionals positively impact the bottom line and day-to-day processes. Technology resources like utility management systems, SEO services, and even leasing call centers can help you save money, boost ancillary income, maximize profit potentials, and actually make your job less stressful. continue

12
Jan 15

Is your Data Secure?

Posted by: Property Solutions | Category: Newsletters

data_securityDid you ever stop to consider the amount of sensitive personal information that comes through your leasing office on a regular basis? Rental applications, leases, rent payments, and other documents are often chock-full of the kind of information that identity thieves and hackers find most appealing. Data is in demand, and a simple filing cabinet with lock and key are no longer adequate forms of data storage and security. These are the days of ubiquitous spy technology. Every person who steps into your leasing office is likely carrying a powerful, unobtrusive camera. An act as simple as leaving a completed application on a desk in a busy office could mean exposing the customer’s sensitive personal data. continue

15
Dec 14

Take Control With Entrata: Webinar Recap

Posted by: Property Solutions | Category: Newsletters

imageLast week the Property Solutions team held a webinar to discuss how the Entrata platform allows you to take control of your business. We also gave a preview of the new Entrata dashboard and Collin Carlier from Royse & Brinkmeyer Apartments shared how the platform has allowed them to make better decisions with easier access to information.

 

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