Blog

Official insights and announcements from the people at Property Solutions


27
Mar 15

Managing Your Online Presence: Webinar Recap

Posted by: Property Solutions | Category: Newsletters,Webinars

Slide1 (1)This week the Property Solutions team hosted a webinar to discuss how the changing Google landscape is affecting the way online search results are displayed. Sara Graham, Director of Marketing at The Dolben Company Inc., shared how Dolben has kept up with the Google changes.

 

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11
Mar 15

B&M: Looking Ahead with PricingPortal

Posted by: Property Solutions | Category: Newsletters

B&M logoAs a grassroots company with an eye on the future, B&M Management is keeping a close eye on technology as a way to differentiate their offering. “With just over 10,000 units, we are not a large company,” explains Revenue Manager Marla Moss, “but in the last few years we have been switching out our older properties for A class properties. With this transition we always want to build value for the residents.” continue

10
Mar 15

From Reporting to Business Intelligence

Posted by: Property Solutions | Category: Newsletters

Reporting to Business IntelligenceIf translating information from data points to actual business intelligence were easy, everyone would be doing it. But when it comes to actionable intelligence, the challenges start before the data even gets to the report. For many property managers pulling information from a multitude of systems through a series of patches and into a data warehouse is problematic – information becomes jumbled and formatting is inconsistent, limiting the efficacy of the information for the decision makers who rely on it. continue

10
Mar 15

Google’s Changing Landscape

Posted by: Property Solutions | Category: Newsletters

GoogleplexThe folks at the Googleplex are a productive bunch; the fruits of their labors can be seen in the sheer number of significant updates that take place on the Google search engine on a regular basis. In the last 12 months, Google has released at least 14 major updates to their search engine algorithm, each with the potential to change how easily renters can find or search for your property websites or listings, as well as countless other minor changes. What does this mean for the average property manager? continue

26
Feb 15

Reduce Risk With ResidentInsure: Webinar Recap

Posted by: Michelle Perroni | Category: Newsletters,Webinars

This week the Property Solutions team hosted a webinar to discuss ways properties can increase participation through enrollment tracking and educating residents. Bryce Abplanalp, Pierpont Management’s Chief Operations Officer, gave Pierpont’s perspective on the implementation, resident communication, and training associated with ResidentInsure. We also had Kelly Canepa, Property Solutions’ Product Executive, provide insights to upcoming product updates and background on industry growth.

 

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9
Feb 15

How to Promote Online Payments

Posted by: Property Solutions | Category: Newsletters

Promote online paymentsWhere’s your checkbook? Do you have it on you right now? Chances are pretty good these days that you don’t. Americans are writing fewer checks than ever, heavily preferring card transactions in person and online and digital payment options when available. As a result, more and more property management companies now offer online payment options for rent, applications, and other charges. But in an interesting wrinkle, many renters are still delivering a rent check to the leasing office like clockwork, on the first of every month. Where’s the disconnect?

 

Property Solutions’ ResidentPay team has been looking at ways to bridge that gap, and over the past few years we’ve turned up a number of factors that can help promote online payments so that residents are more likely to take advantage. One of the most noticeable differences come when properties offer a free ACH payment option (as opposed to having residents pay a convenience fee to use online payments). continue

9
Feb 15

How Well do your iPhone and Website Get Along?

Posted by: Property Solutions | Category: Newsletters

theme galleryWith the release of the iPhone6 and 6 Plus last year, and the subsequent sale of nearly 75 million of the latest device, the number of Apple device screen sizes that must be supported by websites and content delivery systems hit nearly a dozen. Add to that the growing scope of android devices, with new display technology, and you begin to see a clear source of pressure on content providers to offer websites and images that can step up and match the latest hardware.

 

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9
Feb 15

Entrata Student: Head of the Class

Posted by: Property Solutions | Category: Newsletters

student housing roommate matchingMaking the grade in student property management requires intelligence, dependability, and a knack for creative problem-solving. Managers must learn to navigate the expectations of student residents, parents, and the educational institution(s) served by their communities. However, a smart strategy and solid technology can make it that much easier for student housing professionals to ace any challenge that comes their way. That’s where Entrata Student comes in. continue

9
Feb 15

Calming Controlled Chaos with Entrata

Posted by: Property Solutions | Category: Newsletters

Princeton Properties logoThe Problem | Maniacal Multitasking in the Leasing Office
 

If multifamily apartment leasing had a middle name, it would be multitasking. So says Sarah Greenough, a leasing office veteran and now chief marketing officer for Lowell, Massachusetts-based Princeton Properties. Greenough calls multitasking the nature of the beast in high-touch leasing centers that involve hundreds of people and hundreds of things all going on at the same time.

 
“We all want to give 100 percent of our focus and attention to the customer, but our business is one of controlled chaos with the UPS guy trying to deliver packages, a resident coming in because they lost their cat, the phone is ringing and there is a prospect waiting for a tour,” Greenough says. “No one can sit at their desk and complete a single action item from start to finish—it’s simply not doable in this industry.”
 

To help identify areas where productivity and efficiency might be improved in the leasing office—specifically by adding technology solutions where available—Princeton initiated a time-in-motion study. For 17 days, nine employees at four different properties tracked their every move, paying particular attention to interruptions and the associated “switching costs” of dropping one thing in order to take care of something else.
 

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29
Jan 15

Maximizing Your Revenue: Webinar Recap

Posted by: Property Solutions | Category: Newsletters,Webinars

This week the Property Solutions team hosted a webinar to discuss how an effective utility management program can maximize revenue for companies. Jon Ford, Director of ResidentUtility, outlined ways to generate ancillary revenue and lower costs with utility management solutions like convergent billing, invoice processing, vacant cost recovery, and submetering. The final portion of the webinar was dedicated to a best practices discussion, and a product demo of the pre-bill and property meter health report.

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