Blog

Official insights and announcements from the people at Property Solutions


15
Dec 14

Take Control With Entrata: Webinar Recap

Posted by: Property Solutions | Category: Newsletters

imageLast week the Property Solutions team held a webinar to discuss how the Entrata platform allows you to take control of your business. We also gave a preview of the new Entrata dashboard and Collin Carlier from Royse & Brinkmeyer Apartments shared how the platform has allowed them to make better decisions with easier access to information.

 

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9
Dec 14

A Values-based Culture

Posted by: Property Solutions | Category: Newsletters

values imagePick up any business magazine and chances are you’ll find an article or two about how to build a positive company culture. Culture has become an essential consideration for organizations that look to attract the brightest talent and achieve high rates of innovation and productivity. At Property Solutions, our culture is the life-force that helps our company achieve industry-changing technologies. But it’s more than hot-dog eating contests and double-decker buses. We believe that culture is meaningless unless it’s built on values. continue

9
Dec 14

Take Control with PaaS

Posted by: Property Solutions | Category: Newsletters

Kellie2“The more logins I have, the harder my life is.” This is the story we heard from Kellie Hughes, VP of marketing at Millcreek Residential. And it’s not the first time we’ve heard it. So we ask you: when it comes to your software, who’s in control? Be honest. If your technology is telling you what devices or browsers you’re allowed to use, if it’s locking away your data and not giving you free access to your own information, and if it’s forcing you to duplicate work in multiple interfaces with multiple logins, you’ve got a serious power imbalance. continue

9
Dec 14

The Keys to Effective Energy Management

Posted by: Property Solutions | Category: Newsletters

utility meters Public utilities: power, water, gas, meters, invoicing, billing…not exactly a topic that sparks the imagination. Still, property managers are often expected to become experts on the myriad ways that exist to manage their properties’ energy and utility use, and to be able to select and implement the best solutions for their community. Let’s be honest: even if this topic were more sexy, getting your head around all of these options can be quite overwhelming.  continue

7
Nov 14

The Holiday Leasing Office

Posted by: Property Solutions | Category: Newsletters

shutterstock_159698678You don’t need to wait for Cyber Monday for the madness to begin. American consumers ramp up their online holiday shopping as early as November 1, and the rush doesn’t even begin to subside until late December. In recent years carriers like the postal service, UPS, and FedEx each have reported picking up and delivering tens of millions of packages each day during this period. The USPS estimates that 15 billion (!!) items will be delivered by mail carriers between Thanksgiving and New Years Eve. And leasing offices often become de facto mailrooms for residents who’ve opted to do their holiday shopping online. continue

4
Nov 14

Resident Screening: Is more better?

Posted by: Property Solutions | Category: Newsletters

Resident Screening When it comes to screening potential residents, it’s not enough anymore to run a simple credit check and call it a day. While a standard credit check can provide important data about the applicant, they only provide a narrow view of the risks that may be associated with the lease. With the wealth of accessible data available today, properties can do much more to avoid bad debt risk and reduce fair housing liability.
 
This isn’t to say that properties should allocate undue resources to running NSA-style investigations on every applicant who comes through the door. continue

3
Nov 14

The Responsive Experience: Webinar Recap

Posted by: Property Solutions | Category: Newsletters,Webinars
Slide1This week the Property Solutions team hosted a webinar to discuss how responsive templates are helping properties  keep up with the changing mobile landscape. During the webinar, Michelle Moriello from Winn Residential discussed the results they have seen since implementing responsive sites on their websites. Property Solutions Senior UX Designer, Nathan Singleton explained why Property Solutions went responsive with the new templates. Nathan also gave a brief demo on the new templates.

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6
Oct 14

Are You Responsive to Mobile Traffic?

Posted by: Property Solutions | Category: Newsletters

ProspectPortal® Premium with responsive technologyToday over 60 percent of people in the United states own a smartphone and nearly 80 percent of people ages 18 to 44 say their smartphones are with them on average 22 hours a day. Over 25 percent of emails are read on phones, and 10 percent on tablets. Additionally, 25 percent of internet users say their mobile device provides their only internet access. This translates to the majority of renters interacting with their properties exclusively through their mobile devices. Property managers have noticed. continue

6
Oct 14

Smooth Operators: Frictionless Customer Service

Posted by: Property Solutions | Category: Newsletters

Frictionless Customer ServiceIn a recent article, Elaine Williams of Elaine Williams Consulting Services asked property managers to consider whether their processes make it easy for customers to do business with them. Whether we like to admit it or not, many of our industry’s accepted business practices may actually create friction for our customers. Something as simple as expanding (virtual) office hours beyond the traditional 9-6 can smooth a plethora of interactions for renters…and technology is making those solutions not only practical and affordable, but downright expected. continue

6
Oct 14

Net Promoter Score: Why it matters

Posted by: Property Solutions | Category: Newsletters

NPS Net Promoter Score During his keynote address at the recent Summit, Property Solutions CEO Dave Bateman took a few moments to talk about how the company uses NPS, or Net Promoter Score, to drive business success.
 
“Does everyone here remember seeing a little pop-up every six months or so asking how we’re doing? ‘How likely are you to recommend Property Solutions to a friend or colleague?’ That’s our net promoter score,” explained Bateman. NPS was developed in 2003 by Fred Reichheld at Bain & Co. to help measure and evaluate customer loyalty. continue