This week the Property Solutions team held a webinar to discuss how a leasing call center can help to capture some of the missed opportunities that inevitably occur in leasing offices. During the webinar, we also went through 10 tips and best practices for successfully implementing a call center seamlessly into your leasing workflow.
Official insights and announcements from the people at Property Solutions
Did you know that properties miss 40 to 50 percent of incoming calls during business hours? And that of those missed calls, the vast majority won’t leave a message? How many leasing opportunities are your properties losing when these calls are missed? Here’s our take: Leasing agents work hard, but they can all use some backup. And if you’re looking for backup, you might as well choose the best.
We know that one of the biggest issues many communities have with turning over their phones to any kind of call center is transparency. How can they be sure calls are answered? continue
At Property Solutions, we love traditions; they enrich our lives. But we also know that holding on to traditional marketing techniques can seriously cramp your style. Our Summit Session covering Marketing will show you how avoid tired old tactics when it comes to your marketing and lead management efforts.
For example, are your properties still using paper guest cards? Be honest. Is there still one of those huge leasing binders sitting on the property manager’s desk? Using technology to break old habits not only gets rid of unnecessary paper waste, it improves transparency, eliminates bottlenecks in the leasing process, and allows you to make timely adjustments on marketing & messaging based on correct data. continue
Every time Google makes an update, people get in a tizzy; and usually for good reason. With each update comes a new, unique set of changes that can bring about lots of happiness or anxiety until everyone figures things out and settles into the new status quo. The new Google Pigeon update isn’t any different, and, in fact, may be one of the more controversial updates in recent years.
Over 12 million emails are sent through Property Solutions’ systems each month. And with that much industry-specific communication happening, you can learn a thing or two if you’re paying attention. We’ve put some of our brightest minds on the task of breaking down the best communication strategies: when to do it yourself, when to outsource, and when to automate. They’ve worked with our clients to prepare a session for the fast-approaching Property Solutions Summit. Read on for a preview of their thoughts on communication automation: continue
Just three months after announcing our Paperless Payment Program to the industry, we’re starting to see the results. And, just as we expected, they’re consistently great. As more and more properties make a culture shift toward online payments, residents are embracing the technology and convenience offered by the ability to pay their rent from any computer or smartphone.
Michael Wise, Director of Marketing and Leasing at RAM Partners, LLC, is working closely with his properties to message online payments to residents. In conjunction with the Independence Day holiday, properties posted Facebook messages like this one which reads “This week, we celebrate the many FREEDOMS we enjoy. Don’t forget, you can submit your rent payment online: FOR FREE! Ask your local RAM Leasing Team how.” continue
Property Solutions is pleased to announce our second annual user Summit on September 10-12 in beautiful Park City, Utah. Like last year, we’re gearing up to offer a lot of great food, fun, and valuable information for all attendees.
For two and a half days in September we’ll bring leaders from every corner of the industry together in the mountaintops of Utah. From marketing to accounting, IT, and operations, we share a common goal of finding ways to innovate and improve our space. When you get that many smart people working toward a common purpose, incredible things happen. continue
On Wednesday, the Property Solutions team hosted a webinar featuring Jeffrey Burnell, VP of Marketing at Waypoint Residential, and Ryan Hill, SEO Manager at Property Solutions. During the webinar, Jeffrey discussed the benefits he and Waypoint Residential have seen from using Property Solutions online marketing services. Jeffrey also discussed Waypoint Residential’s strategy for boosting online ratings and reviews.
Ryan discussed how Google’s products are integrated, and how using a strategic mix can bring more traffic to continue
This year marks the 10th anniversary of the MHN Tech Choice Awards—One of the industry’s foremost awards programs for multifamily software and tech services. Property Solutions is honored to be nominated in a record-breaking 11 categories—from online payments to mobile apps and a bunch in between. To all our friends, partners, team members, and clients, we’d love for you to please take a moment and place your vote.
For 5 consecutive years, Property Solutions has taken MHN Tech Awards for portals and payments, in addition to SiteTablet’s First Place honor as “Most Innovative Multi-Housing Technology” in 2011. As the versatility continue