You don’t need to wait for Cyber Monday for the madness to begin. American consumers ramp up their online holiday shopping as early as November 1, and the rush doesn’t even begin to subside until late December. In recent years carriers like the postal service, UPS, and FedEx each have reported picking up and delivering tens of millions of packages each day during this period. The USPS estimates that 15 billion (!!) items will be delivered by mail carriers between Thanksgiving and New Years Eve. And leasing offices often become de facto mailrooms for residents who’ve opted to do their holiday shopping online. continue
Official insights and announcements from the people at Property Solutions
When it comes to screening potential residents, it’s not enough anymore to run a simple credit check and call it a day. While a standard credit check can provide important data about the applicant, they only provide a narrow view of the risks that may be associated with the lease. With the wealth of accessible data available today, properties can do much more to avoid bad debt risk and reduce fair housing liability.
This isn’t to say that properties should allocate undue resources to running NSA-style investigations on every applicant who comes through the door. continue
Today over 60 percent of people in the United states own a smartphone and nearly 80 percent of people ages 18 to 44 say their smartphones are with them on average 22 hours a day. Over 25 percent of emails are read on phones, and 10 percent on tablets. Additionally, 25 percent of internet users say their mobile device provides their only internet access. This translates to the majority of renters interacting with their properties exclusively through their mobile devices. Property managers have noticed. continue
In a recent article, Elaine Williams of Elaine Williams Consulting Services asked property managers to consider whether their processes make it easy for customers to do business with them. Whether we like to admit it or not, many of our industry’s accepted business practices may actually create friction for our customers. Something as simple as expanding (virtual) office hours beyond the traditional 9-6 can smooth a plethora of interactions for renters…and technology is making those solutions not only practical and affordable, but downright expected. continue
During his keynote address at the recent Summit, Property Solutions CEO Dave Bateman took a few moments to talk about how the company uses NPS, or Net Promoter Score, to drive business success.
“Does everyone here remember seeing a little pop-up every six months or so asking how we’re doing? ‘How likely are you to recommend Property Solutions to a friend or colleague?’ That’s our net promoter score,” explained Bateman. NPS was developed in 2003 by Fred Reichheld at Bain & Co. to help measure and evaluate customer loyalty. continue
In most circumstances – in life and in marketing – two and a half percent is pretty inconsequential. If you survey just two and a half percent of your customers, the results will hardly be statistically relevant. If you increase sales just two and a half percent, you’re not going to win any sales awards.
Yet, the two and a half percent of your customers who are passionate about your brand could make all the difference. At least that’s what Sarah Robb O’Hagan, president of Equinox and former president of Gatorade and general manager of Nike, has experienced continue
In the summer of 1976, all Steve Wozniak wanted to do was go to Las Vegas. Fresh off of the design of the world’s first personal computer in the Apple I and already finalizing design and engineering for the Apple II, Wozniak was sweating one of the three registrations then-fledgling Apple Computer had to this new thing out in Vegas called the Consumer Electronics Show.
“I approached [Apple co-founders] Steve Jobs and Mike Markkula and said, ‘If I can make a disk drive in time for the Consumer Electronics Show, can I go to Las Vegas?’” recounted Wozniak during his first ever exclusive address to the multifamily industry continue
Was it the altitude, or the break dancing? Property Solutions CEO Dave Bateman may never tell, so let’s just say the breathlessness of the first few minutes of his keynote address at the Property Solutions User Summit Sept 10-12 in Park City Utah was the result of pure excitement based on how far Property Solutions’ clients and their businesses have come over the past year.
The pace of innovation in technology continues to astound companies in all industries. Some industries have kept pace relatively well to ensure they meet the technological demands of customers, but some have been a little slower to adapt than others.
If professionals are being honest, they’d have to agree that the multifamily industry is one of the slow adopters … right now. But it with the right property management software, it doesn’t have to be that way. continue