ResidentPortal™ contains maintenance management tools that automate the work order process, creating an efficient way for property managers to respond to resident maintenance requests. Our apartment maintenance system allows for easy submission, tracking, and prioritizing of maintenance requests, and takes the hassle out of daily maintenance request processing by reducing phone calls and walk-ins.
Submissions
Using ResidentPortal™, apartment maintenance requests are made online at any time via the apartment community web site. Residents need only logon to the apartment community web site and submit the request. Residents may detail the problem, provide permission for maintenance personnel to enter their unit, and even provide pet alerts as part of the request submission process.
Work Order Tracking ResidentPortal™ maintenance management tools allow both residents and property managers to easily view the status of open work orders, as well as allowing maintenance personnel to leave comments on the status of apartment work orders in progress.
PDA Monitoring
Maintenance request submissions may be viewed and processed by on-site maintenance personnel via PDAs and mobile devices.
Priority Ranking
The ResidentPortal™ apartment maintenance system prompts the resident to specify the level of seriousness of the problem (high, medium, or low). This allows maintenance personnel to determine priority for more efficient work order scheduling.
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