Harnessing power of resident reviews isn’t as hard as you might think. And it’s definitely worth the effort. Recent studies* indicate a power shift when it comes to factors influencing a purchasing decision: away from big marketing budgets and message repetition and in favor of company/product ratings and reviews. And the internet makes consumer reviews easier than ever to find.
Consider these findings from Lightspeed Research in a March 2011 study: Over 60 percent of people read product or business reviews online before purchasing, and more importantly, trust other consumers’ opinions about the purchase in question. This number is likely much higher for ‘considered’ purchases (such as their next apartment). The study also shows that as few as two or three negative reviews can cause consumers to change their mind about a potential purchase.


