By: Jen Piccotti
Every once in a while, just out of curiosity, I allow myself to Google “Resident Retention” just to see what comes up. And each time, I am disappointed in the results. Gravely disappointed. After all, in an industry that has seen customer turnover fluctuate between 55 and 62% over the past 10 years, do we really believe that the answer is better move-in gifts, cute door hangers and more pizza parties?
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Here at Property Solutions, we’re always hard at work trying to figure out how we can do things better. We’ve spent a lot of time in recent months exploring ways that we can take our ResidentWorks interface beyond a data entry system and turn it into a powerful workflow productivity tool. We’re excited to announce that the transition begins now, with a new way to look at your leads. This post will outline some of the new features available with the new lead view.
Simplified Navigation

The most noticeable change to our lead view system was our decision to contain all lead details in a pop-up window. As we expand our lead management product offering, this will allow leasing agents and property managers to access specific lead details from a number of locations within ResidentWorks without navigating away from the task at hand. Access to lead information from anywhere in ResidentWorks is designed to minimize disruptions and improve productivity.
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